"Marvellous"

About: Royal Bolton Hospital

Today my 81 year old mother had a fall whilst out walking her dog in Heath Charnock. I live in Birmingham and got a phone call saying she was being taken to hospital by ambulance. The problem was we did not know which hospital. I phoned Chorley, Wigan and Bolton A&E departments but nobody knew anything about it. Bolton was my last phone call and I was put through to a member of staff who was extremely helpful, kind and understanding. The member of staff promised to contact the ambulance service to locate my mum's whereaobuts and get straight back to me, which is exactly what happened. The member of staff went the extra mile for someone on the end of the phone who was clearly worried. This was much more than happened at the other two hospitals I contacted. So thanks very much I really appreciate what you did for me!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Bolton Hospital

We pride ourselves on having friendly and helpful staff and it's great to hear that we were able to help you on this occasion. Thanks for taking the time to acknowledge this and let others know about it.

  • {{helpful}} of {{total()}} people think this response is helpful