"Thank you ward 54!"

About: Arrowe Park Hospital

I was booked in for a routine lletz procedure in August, unfortunately it turned out not to be so routine as they were unable to stop the bleeding. I was taken by some lovely nurses on to ward 54 where I was cleaned and sorted as best they could before going off to emergency surgery. On my return I was kept in over night and have to say that all of the staff treated me with both great respect and humour in what was a very undignified situation for me. I could not have been better looked after. I would like to thank all of the staff on ward 54 for their dedication and care. Rebekah

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Responses

Response from Arrowe Park Hospital

Thank you very much for your kind comments. We are extremely grateful that you have taken the time to provide this feedback. We are very sorry to learn that your procedure was not as routine as expected, however, we are very pleased to hear about the dedication and care staff showed. Our staff work hard to try to ensure that a patient’s experience whilst at the hospital is as pleasant and comfortable as possible, and they are always considerably heartened and motivated on learning how much their efforts have been appreciated. We have passed your kind sentiments to Ward 54. If we can be of further assistance in any way, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on freephone 0800 432 0251, email wih-tr.pals@nhs.net or in writing to PALS, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. Wirral University Teaching Hospital NHS Foundation Trust

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