"My operation was cancelled three times!"

About: Northern General Hospital / Trauma and orthopaedics

(as the patient),

In January 2008 I was booked to go into NGH for a hip replacement operation. The day before I had my pre-operation I phoned to find where I was on the list and was told by NGH that the operation had been cancelled. One week later it was cancelled again and then one month later again. This was because my surgeon had gone to India to see to the people out there. I turned up on the 12th March for the pre-op to be told for the third time I had been cancelled. I had to write to my MP and secretary of state for health, the hospital executive and my local councillor to complain. I was told the hospital was aware of my case and was trying to get me in to Thornbury Hospital. This happened on the 29th March 2008; two months and three cancellations later. This inefficiency cost me an extra two months off work. It was a very poor service I even got my doctor and my work HR to put pressure on the hospital to get my operation. To be cancelled once is unfortunate but three times is rubbish and someone somewhere should be held responsible. It still isn't sorted as I still have a limp in my leg.

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