"Hopefully never again"

About: Queen Elizabeth The Queen Mother Hospital

Sorry l have taken so long to write to you, but l have only just got back on line. I injured my knee and found myself the ward Cheerful Sparrows why it is called this l do not know, but other names come to mind The In & Out or Just get them out of Hospital. The nurses and other staff were doing as well as they could with what they were given, but they were happy. When the Sister came on duty the whole ward changed, she is a throwback from the 50’s NHS. I can only describe her as a tyrant and bully not just to staff, but patients as well. I have witnessed her literally try to drag a patient who moments earlier returned from mini surgery out of bed to sit him into a chair, but thankfully gave up after she heard him say where he had just come from. I have witnessed her refuse a patient painkillers because they upset her. I cannot recommend the QEQM as a hospital should any of my friends ask me, l would have to recommend somewhere else like local vets. I have been waiting five years to have my heart condition seen to, l have given up and have asked my MP to contact the QEQM for a reason. Stephen of Deal

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Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing us with feedback about your care and I am really sorry to hear about your experience. I would like to talk to you about your experience, I can be contacted by email on Julie.pearce1@nhs.net

I hope you continue to recover well from your injury.

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