"My visit"

I have just got back from Salisbury hospital and for the first time I've had the worst experience ever received from the place! Firstly when I turned up the receptionist was far more interested in being stood out the back having conversations with other staff members about somebody "stinking out the toilet" and when I finally poked my head round to get her attention I found her on her personal mobile phone! I had taken my 3 year old son in because he had a facial injury which was swelling by the minute. She booked us in and we were seen by the triage nurse after about 45 minutes. Granted I could see the accident and emergency department was busy but never did I expect to then wait around 2 hours still to not be seen by anyone and end up walking out. There were even people sat waiting who had been there before myself who were still waiting to be seen. Over a whole I was seriously disappointed by the whole experience and felt my son had been let down by the nhs.