"Staff were caring and informed"
About: Ninewells Hospital / Ear, Nose & Throat Ninewells Hospital Ear, Nose & Throat DD1 9SY
Posted by Happy hooter (as ),
I recently had an operation at Ninewells Hospital (Ward 26) to remove nasal polyps. I want to record how well looked after I was by all staff. Prior to surgery three members of the surgery team discussed the procedure with me and briefed me on the (low) risks associated. I felt fully informed and this reduced my stress.
Pre and post op the nursing staff were excellent - caring, informed and willing to spend time answering my questions.
If there was one improvement that could be made it would be to look at whether the pre op documentation can be consolidated / streamlined at all. Prior to operation three separate professionals completed assessment materials but, although these appeared to be for different parts of the process, in a number of areas the same questions were asked; duplicated effort.