"My 111 call and visit to St George's A&E"

About: Harmoni / NHS 111 St George's Hospital (Tooting) / Accident and emergency

(as the patient),

I was on my own in the house when I suddenly realised I could not see properly on the left hand side of the page. I tried washing my glasses and my eye but it made no difference. I could not read properly. I could not understand what was happening and thought about detached retinas etc! So I called my daughter and she came round to my house. She suggested we should call 111, which she did for me. I told them the problem and they gave me several tests to do. They then said I should get to the nearest a&e within an hour.

So my daughter took me to St georges'.

She sat there with me for over two hours then came with me when I was called by a doctor. It was by then after 10.00 pm!

I was given extensive tests, which took at least another two hours with lots of waiting time between each. I was allowed home just after midnight after promising to return for an eye check the following morning. I was also told I'd be called to the neurological unit. I was, the day after, and was given masses more tests.

The story goes on.... I have nothing but praise for st georges.

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Responses

Response from St George's Healthcare NHS Trust

Thank you very much for taking the time to post your feedback about your experience at St George's Hospital. Your comments will be sent to the managers of the A&E service.

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Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post your feedback about your experience at St George’s Hospital and 111. We are very pleased to read that you are happy with the service at St George's hospital.

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