"Doctors excellent, shame about the rest"

About: Princess Royal University Hospital (Orpington)

I was an inpatient on Medical 9 for 4 days. The doctors were excellent (only for my admitting team). The on-call team didn't seem to know anything about me and were very vague on post operative discharge, However The trained nurses were non exsistent, I was supposed to have 6 litres of IV fluids over 24hours, but the nurses didn't manage this and I only had 1 litre. Some shifts I rang the nurses call bell for at least 5 - 10 minutes for pain relief and the bell wasn't answered. the catering staff ......... I was delivered an incorrect meal, on questioning I was advised that was what the kitchen gave her, she then said I would have to wait...... eventually my correct meal came (cold), then I had not a complete set of cutlery, so the hostess took a fork from a patient tray opposite, rinsed it under the tap in the bay and gave me that fork ...................... no comment

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Response from Princess Royal University Hospital

We are of course extremely concerned to hear this and would like the opportunity to investigate the matter more thoroughly. Please would you consider contacting our Patient Advice and Liaison Service on 01689 863 252 or email kch-tr.PALSkent@nhs.net