"awful hospital!"

About: Queen's Hospital (Romford)

was staying with family and unfortunately I went to queens hospital as I had shooting pains in eye and head, was seen very quick through triage, was taken to minors and people with a sore hand who were laughing and joking were seen first before myself when i was in absolute agony. when i was finally seen, nurse was rude and told me to go to moorfields eye hospital as queens couldn't do anything until Monday because the eye doctors were not working at the time. had the same problem two weeks ago & went to a hospital near my home and they were fantastic! saw an eye doctor even though it was the weekend. would never recommend anyone going to queens hospital.

Story from NHS Choices

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Response from Queen's Hospital

Thank you for commenting on NHS Choices. I am sorry to hear about your experience, it must have been very frustrating to wait and then find that there were no eye doctors available to see you. This is not acceptable. I would like to investigate and in order to do so, I need some further details. Please contact me through our PALS team on 01708 435 454 or email PALS@bhrhospitals.nhs.uk. Yours sincerely, Stephen Burgess Medical Director

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