"Removal of nodule and a clash of appointment ."

About: University Hospital Of North Durham

Hi you guys I know you don't get many thanks for what you do, but what you did for me on the04/09/2014 14.00hrs was brilliant .I had an appointment 14.00 hrs 04/09 booked in for several weeks. Then out of the blue I had a reunion to got to on the 04/09 14.00. I didn't want to cancel either. So I rang the dermatology dept and asked if I could be seen to on time or little before for my minor surgery. The receptionist was so helpful and without going to much, she sorted it with the nurse and the doctor. I arrived early, the nurse was all set for me the doctor was all set and of we went. They were so nice, I was on my way,must have been 14.30. I was an hour late for my reunion. Thank you very much for what you did for me on that day. My surgery is healing very nicely , can't wait to get the stitches out. Thanks again.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the Dermatology department at the University Hospital of North Durham. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774