"Vascular ward"

About: Hull Royal Infirmary

During my stay on Ward 7, for cervical rib excision, I was impressed by the dedication and care of all the staff. They were friendly and reassuring and yet not over-familiar. They worked so hard to ensure the well-being of all the patients in their care. I have never seen such an 'individual patient' centred establishment. This makes all the difference to a relaxed stay and quick recovery. Some of the abuse from one less appreciative patient was unacceptable and I felt that those staff who were obviously committed to every patient should not have to tolerate this and neither should people who are ill have to witness and be intimidated by it. Thank you to all those people who had anything whatsoever to do with my proceedure and especially to the consultant who deserves much more than my thanks for his pleasant demeanour, expert attention and professionalism. His bedside manner should be held up as an example to all.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hull Royal Infirmary

Dear Mary, Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned on ward 7 are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

  • {{helpful}} of {{total()}} people think this response is helpful