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Care Opinion

First class

Story from nhs.uk

"First class"

About: Blackpool Victoria Hospital

I attended the unit as an outpatient for a gastroscopy. I was very anxious but was treated patiently and kindly throughout. I was given plenty of time to ask questions and felt I was listened to and treated with respect. The explanations were clear and many of my fears were allayed. I knew what to expect and as a result was able to cope well with the procedure. Overall the staff could not have been better.

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Responses

Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust 9 years ago
Paul Jebb
Assistant Director of Nursing (patient experience), Clinical Governance,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 12/09/2014 at 14:01
Published on Care Opinion at 14:13

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Susan,

Thank you for taking the time to leave feedback on your care and treatment during recent outpatient appointment.

I am so pleased to here that you were treated with respect and dignity and that you were given the time to ask all your questions.

I will be sharing your feedback with the team who looked after you.

With best wishes for the future,

Paul Jebb

Assistant Director of Nursing (Patient Experience)

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