"Cancelled operation"

About: Queen Elizabeth Hospital (Birmingham)

After being called in last minute for a cancelation to have my gallbladder removed. I got to the admissions lounge in plenty of time, nil by mouth, waited all day to be told there are no beds for me and my operation has been cancelled. I was warned first thing my the nurse that I'm low on the list and cancelling operations is a regular occurrence. She assured me I would be told sooner than later. I proceeded to see the surgeon, who told me they have a bed for me, signed the consent form and proceeded to wait. At 3pm I was called in to speak to the department manager who then told me they don't have a "male" bed for me. My op was cancelled and I was give a £3.20 meal voucher for a restuarant that was pretty much bare by that time. I'm now left, still in agony, with no work or income for 2 weeks and no set date. I don't see how a hospital can mess people around like that, especially when I was called in for a cancellation. I was also double booked for my operation onthe following Thursday. An admin error apparently. I'm in the process of trying to get another date. It's like drawing blood from a stone.

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Responses

Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience. We are very sorry that you have not had a positive experience and that your surgery has been cancelled more than once. This is certainly not the type of experience we aim to provide. The senior staff responsible for the area where you were are due to be treated are very keen to investigate what has gone wrong and take action to improve the service they provide. Without further details they are unable to fully do this so they would be very grateful if you would provide contact details so they can speak to you directly. If you would like them to do this please make contact via our Patient Advice and Liaison Service (PALS) team who will be pleased to put you in touch with the relevant staff members. PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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