"Excellent care at all levels of interaction"

About: Royal Lancaster Infirmary

While in the care of the consultant, I experienced excellent treatment and professional care at all levels of interaction. These consultations are exemplars of how a professional consultation should be conducted, while remaining a caring, human experience. Everyone from the porter up, introduced themselves with "Hello I am ......." this made such a positive difference to the many meetings and handovers involved in tests, consultations, theatre , recovery and discharge. The only stress which could reasonably be removed is, the worry about missing appointments, caused by the parking, which might be helped by providing a park and ride system from outside the hospital.

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Response from Royal Lancaster Infirmary

Thank you for taking the time and trouble to post a comment about our services. We will pass on your kind comments to the ENT team at RLI. Thanks again!

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