"Low standard of care"

About: Dr Gray's Hospital / Emergency Medicine

(as the patient),

As an ill-health retired staff nurse I have been seen and taken care by mostly staff in A&E. The staff I have met are uncaring, and not working to the standard of care I was trained and then worked in. I have been and have long term care needs.

I have been accused of abusing basic care needs and of members of staff which I find very upsetting. My health needs are not that complicated. However I have had to leave as I do not feel safe.

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Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear mrss2

NHS Grampian is disappointed that you found any of our staff to be uncaring and that you did not feel safe in our care.

If you would like us to investigate your individual case please get in touch by emailing loldroyd@nhs.net or calling 01224 224923.

In the meantime we will forward your concerns to the service involved.

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