"Disinterested triage nurse let the team down"
About: The Tunbridge Wells Hospital The Tunbridge Wells Hospital Tunbridge Wells TN2 4QJ
Attended A&E early hours of 18 August 2014 and had the misfortune to have first contact with a female staff nurse in triage who was clearly completely disinterested, had no empathy and lacked even the basic interpersonal skills. She was abrupt and quite frankly gave the impression I was wasting her time. Not a good start but...the staff I met afterwards were fantastic. The HCA, other staff nurse and the doctor were all amazing, professional, kind and reassuring. They confirmed to me that it was important that I had attended A&E. First impressions count and the traige nurse needs to understand that having compassion and treating patients with respect is not optional and if she can't be bothered she should leave the nursing profession and get an non patient/ public facing job somewhere. Shame on her.