"An episode on the Bristol to Bath bycycle trail"

About: Royal United Hospital / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I am an American here on holiday and an avid cyclist. My brother-in-law and I left Bristol on a beautiful warm sunny day and set off to ride from Bristol to Bath and back.

Everything was going fine until I thought I was getting a little shaky from low blood sugar, as I am a type 1 diabetic, so we stopped at the Bitton railway station so I could eat something. We did and everything seemed fine, so we set off and about a mile further up the path we decided to have lunch. We ate and admired the countryside for about 30 minutes. I then realized I could not stand up and felt like I was going to pass out. I was sweating profusely and thought my blood sugar was still low.

Things progressively got worse and an ambulance was called. Soon a medic named Craig was at my side (it seemed only minutes) giving me IV fluids and caring for me in the most informative and professional way. I must confess I knew about how healthcare professionals are supposed to react having worked in the healthcare field for 10 years, and Craig was certainly one of the best I've seen.

Eventually I was transported to Bath Hospital where I received more fluids and was then released.

I want to extend my heartfelt thank-you to Craig and the ambulance drivers who helped me. You all were tremendous and I will go back to the USA with nothing but wonderful praise for all of you. Thank you again.

P. S. Diagnosis: severe dehydration (too much tea, not enough water)

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear mschef58

Thank you for taking the time to share your experience. I hope you are feeling much better now and able to enjoy the rest of your holiday.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto Craig and the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and approximate time that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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