"Communication"

About: Royal United Hospital

The visit to A&E on a sunday night was an extremely long wait even though sent by the Doctor from a community Hospital A&E. The nursing staff were excellent. The problem was though the lack of communication and long periods just left. That was very distressing. Also no one gave any indication of time scale that we could expect.

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Responses

Response from Royal United Hospital

We welcome your comments regarding your experience at the RUH as it helps us to identify problems and improve the quality of our service and care. Thank you for your kind comments about the Emergency Department (A&E) nursing staff. I’m sorry to hear that you found your visit to the RUH was distressing, and we would like more details so that we can investigate this further. Please could you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-tr.PatientAdviceandLiaisonService@nhs.net

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