"They couldn't even seem to ensure they had the right info about me"

About: New Cross Hospital / Accident and emergency

(as the patient),

I spent 3 weeks in hospital due to gallstones last year. I had obstructive jaundice and became very ill. To cut a long story short, I had to wait 8 months to have the op. I was in and out of A&E at least twice a week with the pain. I was constantly on morphine and tramadol. I cannot see the logic in me having to wait that long and why I had to endure the pain and illness for so long.

This week I was taken to A&E with chest pain and difficulty breathing. I was left in a corridor for over 2 hours. No one came to attend to me.

Once I was approached by a nurse who asked me who I was. He then proceeded to get my paperwork. On this paperwork were notes regarding my reason for my visit to the hospital. I was gobsmacked. Apparently I was in for abdominal pain due to gall stones. Considering I was there for chest pain and breathing problems I found this to be outrageous. They couldn't even seem to ensure they had the right info about me.

I won't ever use New Cross Hospital if I'm in desperate need of medical attention in the future.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear letdownagain34

I was sorry to read your comments relating to your recent patient experience within our Emergency Department.

To enable me to look further into your concerns, I would be grateful if you can contact our Patient Advice and Liaison Service (PALS) who can assist you further. PALS can be contacted on 01902 695362.

Kindest regards

Carol Bott

Head of Engagement and Public Involvement

Update posted by letdownagain34 (the patient)

I contacted PALS last year following what I went through during my illness last year. I'm still waiting for a response for that.

Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your patient experience in our hospital. I am sorry for any distress that this matter has caused. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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