"Recent hospital care has not been good"

About: Doncaster Royal Infirmary / Accident and emergency Doncaster Royal Infirmary / Trauma and orthopaedics Doncaster Royal Infirmary / Urology South Yorkshire and Bassetlaw

(as the patient),

A few months ago I broke my wrist and was treated by doctors and physiotherapists at the fracture clinic – the treatment was second to none.

However, more recently, other care has not been good.

Two things happened, I think on the same day: I injured my elbow on a garden cane and later that day I was arrested. The arrest brought on a panic attack and the police took me to the hospital where pains in my chest were monitored using sticky pads. I asked them to check my elbow but they didn’t.

I didn’t have any of my medication with me, I take tablets for a heart condition, my kidneys and for epilepsy. The police went round to my house but came back with out of date tablets so I did not have any medication. After my panic attack had been dealt with I was detained in custody overnight in a dirty cell where I had a seizure. I’m sure the injured elbow became infected there.

For a month after that I went into A&E several times to have my arm / elbow looked at, I was given antibiotics.

I was also having blood tests done by my GP – one test showed that my kidneys had failed (acute renal failure) and so I was taken into hospital. This was on a Wednesday, on Friday when my husband came to visit I was still in the street clothes I was wearing when I was admitted even though he had brought everything for me earlier. He asked the nurses who had dressed me that day, I could not do this myself as I was hooked up to a drip, and no one said anything because no one had dressed me. I had not been given a wash, had my hair brushed or anything.

A kidney doctor who was there asked to see my input and output charts when he noticed there was no water at my bed, there were no charts. I was being pumped up with fluids but no-one was checking output.

My husband decided he was taking me home rather than keep me at the hospital where he felt I had been neglected for my entire stay.

Since then I have not been back to the hospital but have been treated by my own doctor.

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Responses

Response from Gill Pickersgill, Communications & Engagement Officer, Doncaster and Bassetlaw Hospitals NHS Foundation Trust

We are sorry to hear your concerns. To help us investigate this we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries.

PALS can be contacted by phone or email on:

Tel: 01302 553140

Freephone: 0800 028 8059

Minicom (Text Talk): 01302 553140

Email: pals.dbh@dbh.nhs.uk

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