"Awful gastroscopy experience at Tameside General Hospital"

About: Tameside General Hospital / Gastroenterology

(as the patient),

I recently attended Tameside General hospital for gastroscopy procedure (I have had x 2 done previously). I feel upset that I felt unwelcome and an unfriendly atmosphere in the endoscopy room. The nurse in attendance sprayed my throat from the end of the bed and I could feel only half of my throat was anaesthetised. I was asked questions by the Dr whilst lying down and confused about the procedure and half of my tongue dead-end! I was retching a lot at first and my nose soon got blocked and I couldn't breathe through my nose, I didn't know that the tube in my mouth was so that I could breathe through my mouth. I got very panicky and was trying to ask the staff to wait a moment but was held still and kept being told to relax. I made a lot of retching sounds and felt very embarrassed and when the scope was removed I was left lying on a wet pillow and my face full of stomach liquids & saliva.

The staff just walked out of the room & I had to ask the nurse who had her back to me for a tissue which seemed to be somewhat of an interruption to her record keeping. No-one asked if I was ok or if I needed anything until I was in recovery bay. I have never reacted like that before but I really did panic as I couldn't breathe! & I was so embarrassed at the time. I felt I was the talk of the unit and I am sure most other patients must have heard the commotion! I most definitely will never ever have this procedure done again even if my life depends on it. I remain traumatised by it and wake up sometimes in a panic about it.

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Responses

Response from Helen Howard, Head of Patient Experience, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept our apologies for any distress that was experienced by you whilst receiving care on the endoscopy unit. The unit strives to maintain high standards of care therefore it is much appreciated that you have raised these concerns with us regarding your observations during your stay.

Your concerns have been passed to the unit and they are addressing them with the staff concerned.

If you would like to get in touch we will be able to look at the concerns you have raised Please contact Helen Howard Head of Patient experience on 0161 922 4652

Helen.howard@tgh.nhs.uk

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