"Feel this is a waste of ours and the consultants time"

About: Ayr Hospital / General Surgery

(as a relative),

My husband’s recent experience of Ayr Hospital has not gone well.

In July, he had a colonoscopy. The nurse told us that they couldn't see the whole of the colon, so we were given another appointment with a consultant recently.

We spoke to the consultant and he said that my husband will have to have a CT scan. This means we have wait 8 weeks to simply be told my husband needs another scan – surely this could've been sent to us as a letter?

We've still not got a new date. My husband has a lot of health problems, and I feel it’s a waste of both our time and the consultant’s time.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Lofty644,

Thank you for bringing this to our attention and I am sorry you feel this has produced a delay in your husband’s care. When we watch a loved one with health problems, we really want a speedy result. I agree this does not seem a good use of everyone’s time. Logically, internal referrals from one person working in the hospital to another would seem appropriate but unfortunately sometimes the consultant has to make those decisions. Let me refer this to the service, there may be a good explanation of which I am unaware.

Kind regards

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

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Dear Lofty644,

One of the senior managers asked if you could contact me with details so we can look into your specific situation. My phone number is 01563 826222, or you can email me on eunice.goodwin@aapct.scot.nhs.uk. The details required are your name address and CHI number or your date of birth. The CHI number is your date of birth followed by 4 other numbers and this is your unique health number. These details will of course be passed only to the manager to enable her to look at your individual situation.

Kind regards,

Eunice

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Lofty644,

Thank you very much for getting in touch with me and providing all the details we need to look into your situation. I have passed them on to the manager of the service and I will be back in touch with you as soon as possible.

Kind regards

Eunice

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