"Ridiculous my referral letter arrived as I should have been travelling to hospital"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF The Princess Royal Hospital / Ear, Nose and Throat The Princess Royal Hospital Ear, Nose and Throat TF1 6TF
Posted by Mantra844 (as ),
TRAQS contacted me at 3:40 pm on a Friday and arranged an appointment for 10:45 am the next Wed at Royal Shrewsbury Hospital General Ear Nose Throat Service. A confirmation letter would follow. This arrived on the Wednesday at 10: 25 am, by which time I should have been en route to Shrewsbury. This letter was franked from 2 days before and sent 2nd class post. This is ridiculous.
The Hospital rang my GP practice on the Tuesday (the day before) to cancel the appointment as inappropriate. On my behalf the nurse practitioner made a telephone call to the hospital and obtained an appointment for the Thursday at Princess Royal Hospital Rapid Access Unit of Ear Nose Throat. I attended that day, and had good care and treatment is ongoing.