"Urology Department"

About: Royal Preston Hospital

Thought I would give an insight into the Urology Departmen. My comments are directed to the medical side of this department- the administrative and bureaucrat'ic aspect of the hospital are a different kettle of fish. It would be inappropriate of me to mention anyone, other than the the consultant of course, because All of the medical staff who have either operated,treated or given aftercare to or for me have all been very professional,polite and courteous. Any questions or queries I have had have been answered honestly and to the best of their ability. I have no reason to fear that this will change as all are dedicated to the patients under their care. Therefore to anyone undergoing treatment for bladder cancer,as I am, rest assured that through the experience I have had so far you could not be in better hands. Thanks - you know who you are

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback, which has been shared with senior staff in the department concerned. We would welcome the opportunity to further discuss the problems you experienced with regard to administration if you feel that would be helpful. If so, can I ask you to please contact the PALS department on 01772 522972, who will be pleased to help.

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Response from Royal Preston Hospital

Thank you for providing your feedback and for telling us of the care and support you received from our medical teams. Please be assured that your kind comments have been forwarded to them.

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