"imaging department"

Dear Mr Hadlow We are very concerned to read about the issues you highlight in your posting on NHS choices about the poor organisation of your appointment. We are particularly alarmed to hear that this resulted in additional stress and pain for you. As a Trust we are committed to giving the highest quality of care and service to our patients, however, this is not what you describe in your experience and we're sorry for that. We would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving people’s experience. We have a dedicated Patient Advice & Liaison Service (PALS) who are always happy to look into individual patient concerns. We would urge you to contact them as soon as possible as they will be able to liaise with Trust staff on your behalf and make enquiries to help resolve your current concern. They can be contacted on 01323 435886 or by email at: PALSE@esht.nhs.uk.