"Superb Care Received - Thank You"

About: Derriford Hospital

On Friday 29th August whilst on holiday in Cornwall, I was suddenly taken quite seriously ill and had to be taken to Derriford Hospital by Ambulance from Looe. I was immediately taken to Accident & Emergency and from there to Torcross Critical Care Unit where I was looked after for a heart condition. It was necessary for my treatment to include having a Pacemaker fitted and this operation was arranged for the day after I was admitted. I was home by Sunday night! Naturally, this was a frightening experience for both me and my family, but the entire situation was made far more comfortable by all the staff at the hospital who were absolutely amazing. I was treated with great kindness and respect by absolutely every single individual I came into contact with - from the surgeon, doctors and nurses, to the ward staff and the lady who came round with the tea! A special mention must also go to the Paramedic and the Ambulance operatives who tended to me in Looe and who negotiated a very fast, but safe, journey to the hospital. THANK YOU ALL Brian Thompson

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good Morning,

I am sorry to hear that you took poorly whilst you were on your holiday in Cornwall.

Thank you for taking the time to praise the Ambulance Service and the staff on Torcross Ward.

I will ensure that I send a copy of your comments to the ward ensuring that they know that their hard work is recognized.

Wishing you a speedy recovery

Best wishes

Genny

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