"Day case surgery patient"

About: Chorley & South Ribble Hospital

I was admitted to Rawcliffe/Winstanley ward. Greeted by friendly reception staff, shown to my bed space & informed I would be admitted to the ward and a nurse would be along shortly. The ward looked clean & the environment was quiet & calming. The Assistant Practitioner & HCA who admitted me were very friendly & reassuring. I was seen by the Orthopaedic Surgeon & Anaesthetist promptly & everything was explained to me, including the possibility of a delay due to prioritising patients according to medical needs. My partner was allowed to stay right up to me going to theatre. Theatre staff were very pleasant & reassuring, I was dreading having a general anaesthetic! On return to the ward I was given a drink of water and discharged about an hour or so later by the Staff Nurse with appropriate advise. I would liked to have known more about the operation but my theatre notes weren't available at the time. Highly recommended & a big thank you to all involved in my care.

Story from NHS Choices

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to give us your feedback. Please be assured that your kind words will be shared with the staff concerned. Should you still require further information about your operation, please don't hesitate to contact our PALS department on 01772 522972, who will be pleased to help

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Response from Chorley & South Ribble Hospital

Thank you very much for your very positive feedback; please be assured it has been shared with staff on Rawcliffe/Winstanley Ward.

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