"the time between being referred ..."

About: Northampton General Hospital (Acute)

(as the patient),

What I liked

the time between being referred by my GP and getting an appointment at the breast clinic was quick (I was not classed as an emergency). Once there, I was examined and sent for a scan straight away and the biopsy was done there and then - no waiting and need to make further appointments to get to a diagnosis. The radiologist was reassuring and my results were confirmed two days later (a time scale I found to be acceptable - and not over a weekend).

When I received my test results (by the surgeon whom I had seen originally, accompanied by a nurse) I was given three options. I felt very involved in the decision process for the best treatment FOR ME. I was given plenty of time to ask questions, and specifics about all three treatment options were explained thoroughly to me.

The wait to have the non-emergency surgery again was not long (two weeks from diagnosis) and all staff involved with my treatment ensured I was relaxed and as comfortable as possible.

What could be improved

The after-care. I returned 5 days later to be told the lump was benign (which had already been confirmed to me following the biopsy), however I could have done with being able to see a telephone a nurse up to a couple of weeks after the procedure, to ensure a few changes were 'normal'.

Anything else?

Well done on providing an excellent service in difficult circumstances.

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