"Patient Opinion and the NHS complaints procedure"
About: Kent and Medway NHS and Social Care Partnership Trust Kent and Medway NHS and Social Care Partnership Trust West Malling ME19 4AX
Posted by JAMES19 (as ),
I can understand why this website (Patient Opinion) exists and the difficulties and problems some people have with the NHS Complaints Procedure. I believe many use this site as a vent to their feelings when they feel that a part of the NHS has not treated them particularly well. The NHS complaints procedure where a local resolution has to be sought first and if then not satisfied the complaint has to go to the Health Service Ombudsman is in my view and in practice a clumbsy and dissappointing procedure where a good outcome is not always easy to obtain. It can also be a very long winded process where at the end there is no guarantee of justice.
Personally I have found with a NHS Mental Health Trust that their responses to my complaints (yes plural) have been inaccurate and inadequate. I have felt that they did not fully read each complaint of mine and wanted me to go to the Ombudsman so that they could brush it away. At the time I was so mentally exhausted that going to the Ombudsman was an ordeal I could not face so I just gave up feeling angry and resentful by being treated in such a poor way.
I welcome the day when the NHS complaints procedure also encompasses the patients right not to suffer any more distress due to this procedure whether or not they have an advocate.