"neurology dept needs help"

About: Kettering General Hospital

Initial Out Pt Appt 11/11/13. Bloods and Nerve conduction studies requested. Bloods done same day, then it became ridiculous. Copy of GP letter to me arrived 4/1/14 having been dictated on day of consultation but not typed until 20/12/13 and finally posted 2/1/14. To be followed up after these tests. A request to appt centre for the NCS test was in block capitals. I phoned Consultants Sec. 4/2/14 as no appt forthcoming, said it takes a long time and would chase. I rang Appts Centre 14/2/14 and this test had not been requested !! they put me through to Sec. who seemed flustered and said again it would be arranged. Finally had test 5/3/14 and then in April follow up appt arrived for 17/7/14. This was cancelled by phone a few days before. New f/u appt arrived for 24/7/14 (different Dr) this was cancelled few days before. Today 1/9/14 new f/u appt arrived for 15/12/14 - unbelievable. I am now going Private

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Responses

Response from Kettering General Hospital

I am very sorry to hear of your concerns about the service provided to you. We would welcome the opportunity to discuss matters with you and try to ascertain what has happened and investigate your concerns further. Please can you contact the Patient Advice & Liaison Service (PALS) on 01536 493305?

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