"Dreadful treatment"

About: John Radcliffe Hospital

My 82 year old Father had a chest x-ray 18 months ago at the JR. There was a suspicious mark on his lung and it was flagged for him to be recalled in 6 weeks. This was never done and now it has developed into a cancerous tumor the size of a small grapefruit. He was admitted to the JR where his treatment has been appalling. Myself and my two sisters have done nothing but chase for basic care - emptying his catheter, asking for painkillers, asking doctors to look at his throat, even having to find out about pulped meals as he couldn't swallow! He had nurses mixing all his medication in one cup and making him drink it until we complained. He was overdosed on morphine for a few days. He even had one nurse making him drink mouth wash! It wasn't until we complained to PALS that we saw the matron (until then I didn't even realise they still had them) and she admitted that she had had 3 other complaints about the staffing on her ward. It just seemed one catastrophe after another, if it wasn't so serious we would have been laughing in disbelief. When he did start his radiotherapy they forgot to book his transport back to the JR from the Churchill and he was sat waiting for 6 hours. Now that he is home, we dropped his paperwork into his Doctors and they have just phoned to say that they had no idea he had been in hospital, they had not been told a thing and was very concerned about his health from the last time they had seen him. Why doesnt that surprise me!!!!!!

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Responses

Response from John Radcliffe Hospital

Thank you for your comments regarding the care and treatment afforded to your father. I am very sorry that your experience did not meet the standard you could expect. We would be very happy to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints team on 01865 221728 or at complaints@ouh.nhs.uk and a member of the team will be happy to discuss the complaint process with you. Kind regards

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