"Poor Poor hospital - Neurology Department"

About: Royal Preston Hospital

I came to visit this hospital a few weeks ago with my mother who can not walk. There was no room on the disability parking. We had to park on the staff car park then my step father had to walk to the hospital to get the wheelchair for my mother it was raining at this time which i thought was bad why couldnt we have just took my mother out of the car at the entrance then she wouldnt have got wet due to the rain. Eventually once we got there we were in the wrong building and should have been at the other building site. The consultant we saw was very rude very abrupt did not have any heart or compassion for my mother as she had deteriorated badly in such a short length of time. As for my mothers diagnosis we are still awaiting for one another long progress we are having to wait for. Absolute disrgace this hospital cut backs in the wrong places as far as im concerned. The consultant once asked why my mother didnt receive her follow up appointment was "I dont make the appointments thats the appointments department".

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for your feedback and for taking the time to tell us of your mother's experience, which is not one that we would want for any of our patients. If you would like to discuss the issues raised in more detail, can I ask you to please contact the Customer Care Department on 01772 522521, who will be pleased to help.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. Please accept our apologies for your mother's experience as it is not one that we would want for any of our patients. If you would like to discuss your concerns in more detail, please don't hesitate to contact our Customer Care Team on 01772 522521.

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