"Switchboard cannot evan take messages"
Posted by Anonymous
My daughter had an appointment with the dietician and she is in hospital so cannot make the appointment, after two phone calls with a waiting time of 13-15 mins each one we still could not talk to anybody to cancel it.We asked the switchboard operator to pass a message on to which the reply was " we do not take messages we are not PAs or sectary we are only switchboard" Will somebody tell me what a switchboard operator is for. Do they just sit there answering calls without doing anything else ? . It is about time that everybody started to work together ,what do they get paid to do just twiddle their thumbs after all its not even that big a hospital now.