"wasting peoples time"

About: Queen's Hospital, Burton Upon Trent

sat all day waiting for operation only to be told at 1800 hrs that it had been cancelled whole day wasted told work i was going to be off for a week as told by doctor so know i have to tell work feel like i have messed them about after they have covered my shifts. Being a veteran from the army it just goes to show how little people care for us.

Story from NHS Choices

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Response from Queen's Hospital, Burton Upon Trent

Dear Sir/Madam I am sorry to learn of your recent patient experience at Queen’s Hospital, Burton. It would be really helpful if you would contact the Patient Advice and Liaison Service (PALS office) on 01283 593110, so we can investigate this disappointing experience further. We are available between the hours of 9.00am – 4.30pm, Monday - Friday. Many thanks