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Care Opinion

Improvements needed on contact details with te web...

Story from nhs.uk

"Improvements needed on contact details with te web..."

About: Stoke Mandeville Hospital

The actual cataract procedure went well but they had written down the wrong eye on the form. After five weeks I am still waiting for an appointment for my checkup. The web sight is too complicated for a lot of people especially when you just need the telephone number for eye clinic appointments. It doesn't give the times they are open for calls either. The emergency eye clinic is very good. I was also admitted into A&E in March with pneumonia and the care I received was excellent.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 9 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 04/09/2014 at 15:01
Published on Care Opinion at 15:09

Dear responder

I am pleased to note that your cataract surgery went well and subsequent contact with our services has left you with a positive impression. I was sorry to learn that you found our website difficult to navigate and lacking the detail you required. Your comments have been passed to the communication team for their attention. If you still require assistance with details regarding your outstanding follow up appointment or you need help with telephone numbers please contact our patient advice and liaison service on pals@buckshealthcare.hs.uk

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