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treatment at urgent care centre

Story from nhs.uk

"treatment at urgent care centre"

About: Burnley General Hospital

Had to go there because I crushed and broke my finger on a Saturday. Got straight in snd registered and within 10 minutes was assessed. All staff were extremely efficient and polite taking my mind off what was a painful injury. The place was spotless and all staff I encountered we're professional and efficient Major thanks to the sister she was superb! !!!!

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Responses

Response from Burnley General Hospital 9 years ago
Burnley General Hospital

Submitted on 03/09/2014 at 11:06
Published on nhs.uk on 04/09/2014 at 04:00

Many thanks for your feedback on your experience of our Urgent Care Centre at Burnley , and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team and I'm very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. Your comments about staff and the environment are especially pleasing to hear, and I will make sure the sister in particular is aware of your very positive comment about her. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Many thanks once again for taking the time to comment and I hope the finger is recovering well Regards Wendy Stobbs, Patient Experience Facilitator

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