"bad at rebooking appointments"

About: University Hospital Of North Tees

The woman behind the a&e desk was rather ignorant and useless. She gave snotty comments. The staff in the fracture clinic on the other hand were nice and pleasant. Told me what I needed to know and answered my questions. The only problem is if you can't make an appointment they don't care about you. They booked me a new appointment 11 days later in a time of need. Which of course was fairly useless as my fracture healed and couldn't get a operation. All in all the hospital for me was useless. I will try avoid it in the future.

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Response from University Hospital Of North Tees

Thank you for taking the time to leave your comments on NHS Choices. We do read and act on them all to try and make things better for patients. If you would like to discuss your concerns please contact our patient experience team on 01642 624719 or email them at patientexperience@nth.nhs.uk. They are there to help.

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