"Physiotheraphy, waiting on treatment for 12 weeks"

About: Broadgreen Hospital

After waiting 6 weeks for an assessment. On 22 July 2014 , I had a Lower Limb MCAS assessment which was carried out satisfactorily by Senior II Physiotherapist. The conclusion of the assessment was that I would have to wait 8 weeks to see a physiotherapist for treatment and exercise plan. This was despite the fact that I had a pain threshold of 8 on scale 0-10. I have now been waiting nearly 6 weeks for an appointment and treatment and I find this both appalling and distressing and the service provided by this area NOT fit for purpose. I am very unhappy that I was not even given a exercise plan to assist with the pain and to aid my fitness.

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Responses

Response from Broadgreen Hospital

Thank you for your comments. We are sorry to hear that you're unhappy with the service you've received at Broadgreen. We would like to find out more so we can investigate your concerns and resolve this for you. If you would like to contact the Patient Advice and Liaison Service, they will be able to help. You can contact them by phoning 0151 706 4903/2265, via pals@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

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