"Severe abdominal pain and total lack of concern"

About: The Royal Victoria Infirmary

My student daughter was taken by ambulance to A&E after experiencing severe abdominal pain and vomiting for 12 hours. Attempts were made to take blood but due to dehydration this was not possible. She was not hydrated and left sitting waiiting to see a Dr who eventually discharged her with Gaviscon.,.She was also told ultra sounds were only for emergencies! She received no care was given no explanations and discharged with a letter to seek gastro investiga.tions Following another episode this week she was admitted to our local hospital Stepping Hill where the care was first class. Hydration,bloods taken anti sickness drug and pain relief then an ultrasound which was inconclusive..However she had a laparoscopy the following day and an infected appendiix was removed.

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Responses

Response from The Royal Victoria Infirmary

We are sorry you feel your daughter has had such a poor service from our department and would like to assure you that this is not what we aim for. Whether the diagnosis and treatment was correct at the time is one concern but to appear not to care is just as serious. With regard to your specific points, we should be able to take blood from patients where this is indicated, dehydrated or not. Ultrasound scans requested by the emergency department are indeed only for emergencies in the sense that we cannot investigate long term problems with these scans as would be done in an outpatient or primary care setting. We would be happy to investigate this further if you would like to contact our Patient Relations team with more details of your daughter’s case? Patient.relations@nuth.nhs.uk

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