"Good experience of hernia operation in Arthur South Day Unit "

About: Norfolk & Norwich University Hospital / General surgery

(as the patient),

My first experience of the Day unit was at the pre-assessment. I was treated with courtesy and a smile at the reception desk. I was seen within minutes of my appointment time and the whole experience was quick and very efficient and relaxing.

On the day of my operation I arrived at 11 am for an afternoon operation. I was met promptly and immediately taken to the ward area. I really liked the fact that I was asked how I wished to be addressed this might seem a small thing but really made me feel respected.

The atmosphere was friendly calm and efficient. I was expecting to wait but all the time I was kept informed. Was met by the surgeon who explained the procedure. Because of complications to a previous patient there was a delay, but I was kept fully informed and not asked to get into the gown until my operation was imminent.

Once in the operating there I was made to feel safe and relaxed. The surgeon and all the theatre staff were so communicative and the whole experience was without any issues. Since I was having the procedure under local anesthetic I was able to witness the efficiency and professionalism. I felt so safe! ! Finally I was returned to the ward and within minutes given a hot drink and food and smiles. All my fellow patients in the ward were glowing in their praise.

Thank you! ! ! !

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Thank you for your kind comments about the team who looked after you during your surgery. We will pass on your feedback and hope you are making a good recovery.

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