"Overall, extremely poor service"
About: Royal Bournemouth General Hospital / Trauma and orthopaedics Royal Bournemouth General Hospital Trauma and orthopaedics BH7 7DW
Posted by patientpeter (as ),
Orthopedic Outpatients at Royal Bournemouth Hospital recently had delays of more than an hour. No reason or apology given by staff. On asking why, a clinic nurse stated it was because of too many appointments booked in - how is this? Especially with a team of four doctors on duty in the clinic that day! ?
One would assume that it is all about removing patients from waiting lists (once they have an appointment) to the detriment of service quality the patient experiences.
The waiting room at Orthopedic Outpatients was hot, stuffy and airless and reception staff packed up and left for the day at 16: 45 whilst patients remained in the waiting area without knowing when they were going to be seen. Reception staff did not point to the screens indicating in small text that there were delays of more than an hour.
The consultant I saw comes with a very good reputation, however saw me for less than 5 mins and failed to even replace the torn and dirty used paper roll covering the examination couch. , this I had to do myself.
Overall, extremely poor service all round and a waste of my time for a 30 second examination that I waited more than an hour for. Had I been asked to come back I would not have bothered and would have simply remained seeing my physio.
I would like to suggest that Orthopedic Outpatients learn a little something from the Physio team in Rehab.