"Excellent end to end care in Bristol"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance Southmead Hospital / Endocrinology

(as the patient),

I had quite a serious medical problem that necessitated an ambulance trip to Southmead hospital in Bristol. The paramedical arrived (Grace Cochrane and Lia Adams) and from this moment to the following day (where I am now) the quality of care was fantastic.

The paramedics introduced themselves in a very relaxed manner which put me and my family at ease immediately. They then continued to show great care and professionalism for the entire journey and made sure I was fully settled in to my bed in A&E. They were both extremely friendly and made this early experience fantastic under the circumstances.

I then stayed in two separate wards (where I am now) and have seen three doctors, two endocrinologists, about six nurses and a very friendly porter. Every single person I have seen has been friendly, caring and professional. Even the cleaning staff had a nice chat and the lunch time meal I had was delicious and filling.

To add credibility to this story I stayed at the same hospital (the older part) two years ago and had the opposite experience. So I sit here in a brand new private room with an en suite shower and toilet looking out of a large window at a beautiful plant arrangement. Very happy indeed. Thank you NHS!

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Bozzer

Thanks for taking the time to share your experience. Best wishes for a speedy recovery and I hope you get well soon!

I received you email of thanks sent direct to the Trust this morning. I will ensure that your email, and a copy of this post, are passed to Grace and Lia who I am sure will really appreciate you kind comments.

Thank you again for contacting the Trust, and providing feedback on our service.

Kind regards

Laura

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Response from Steven Sykes, Advice & Complaints Team Manager, North Bristol NHS Trust

Dear Bozzer - thank you for taking the time and trouble to post your views of the care and treatment you recieved as an patient in the new Brunel building at Southmead. I am also pleased that you found the food to be so good. I hope that you soon make a full recovery.

Your kind comments will be fed back to the staff concerned.

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Update posted by Bozzer (the patient)

Without turning this into a daily blog I should say I have been here another two days and into a different ward where the level of care and professionalism has continued. The nurse Mary Llagan from gate 7b stands out as an excellent nurse but lovely person too.