"Experiences at various medical centres"

About: Greater Manchester Manchester Royal Infirmary / General medicine Tameside General Hospital / Ear, Nose and Throat

(as a staff member posting for a patient/service user),

This story has been posted by Healthwatch Tameside on behalf of a member of the public. We have their details and will forward any comments to them, as they do not have an email address. They said…

This lady has commented on a number of services used in the past year.

GP – constantly changing nurses for COPD check – build a rapport then they change. Sometimes can’t have appointment because there is no nurse. In the past, the reception staff have caused a lot of problems, but now they are all excellent.

Tameside Hospital – hearing clinic quite good.

St Mary’s, Manchester – staff in nuclear medicine excellent.

Manchester Royal – clinic C staff absolutely wonderful. Consultant has recently changed, so a little worried – hope he is fine.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Thank you for taking your time to comment about the hearing clinic at Tameside hospital. We will pass on your comments to the department.

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care in Clinic C at the MRI. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. Your thoughts will be passed to the staff involved.

The Patient Experience Team

Central Manchester University Hospitals, NHS Foundation Trust