"Entrance disgrace"

About: The Royal Liverpool University Hospital

There are signs all over the place no smoking but there are people smoking everywhere . Patients staff and general public. There are drug addicts selling stuff outside the entrance. It's a disgrace compared to Whiston hospital. The staff are friendly enough but don't give out information regarding relatives I think this is not acceptable I understand they are busy. However information about a loved one is important and as a relative of someone in hospital a bit of information can be a comfort.

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Responses

Response from The Royal Liverpool University Hospital

Thank you for raising these concerns with us. We have passed this on to our security team for their attention. If you wish to follow up your concerns please contact our Patient Advice and Liaison Service on 0151 706 4903/2265, via pals@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265. With regards to providing information on patients, there are strict rules about patient confidentiality that our staff must adhere to and they cannot give information without the consent of patients or their main carer. We hope this helps to make things clearer.