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Care Opinion

A relative being admitted on a Saturday evening

Posted By ian a

"A relative being admitted on a Saturday evening"

About: Wycombe Hospital / Neurology

(as a relative),

Impossible to contact anyone over 3 hours due to automated telephone system being extremely unhelpful.

Same contact number for a number of wards making specific contact impossible.

Messages left on answerphones on relevant wards with no response from hospital staff at all.

Being redirected to a hospital that was irrelevant to my search

Having to complete a very unwieldy feedback form which seems designed to stop people complaining.

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Responses

Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust 9 years ago
Anthony Banton
Patient Experience Manager,
Buckinghamshire Healthcare NHS Trust

Submitted on 01/09/2014 at 16:13
Published on Care Opinion at 16:32

Dear responder

I am sorry to note that on this occasion our services seem to have fallen below the standard that we would expect.

To make a complaint easily and simply please email your complaint to the complaints team on complaints@buckshealthcare.nhs.uk

We will be happy to take up the concerns you have highlighted.

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