"A very long wait"

About: Wythenshawe Hospital

I had an outpatient appointment at 9am, The consultant failed to turn up until 10am and breezed in with arrogance and without apology. I was not seen until 12.40 partly because I was told to sit in the wrong bay and my notes were with the wrong doctor. The staff were chatting and eating chocolates, what a waste of money. This is totally unacceptable, it is rude, bad manners, unpropfessional and gives the message that patients time does not matter. I work, and this was valuable time for me not to mention the cost in the car park. I shall avoid this hospital in future.

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Responses

Response from Wythenshawe Hospital

I am very sorry to hear of your experience and I have forwarded your comments on to the department in order for the senior managers to review the running of the clinic that you have mentioned. If you would like us to register your concerns formally and investigate the specific incident, please contact me on 0161 291 5381. Kind regards Patient Experience Manager

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