"Utterly Terrible"

The time it takes to be seen is abysmal - I usually have to wait for over an hour after a booked appointment. I get told to go have a scan and that takes weeks to organise, I get told I will be immediately seen after the scan... well 3 weeks later I am still waiting for my 'immediate' appointment. Further, I tried buying a coffee at the cafe using an Ulster £10 note (you know as in a Northern Irish part of UK which we all share a common currency). They refused it initially and when telling them that I would go to the papers they accepted it. The person had never seen a note like it and I was dumbfounded when she said she had never heard of Northern Ireland or knew that it was in the United Kingdom. God help us all!