"Lack of service."

About: Bristol Royal Infirmary

I was referred to the hospital and have had a number of outpatient appointments. At the first appointment I waited 2 hours to be seen for 20 minutes and had very little follow up care despite requiring it. I have seen different consultants and registrars at every appointment which means most of my appointments are taken up with explaining the basics of my case and not actually having the chance to ask questions. I still haven't got my referral to the eye hospital as promised and I'm just sick of having to phone up to chase secretaries (if you can get hold of them). I even had my appointment cancelled and rearranged, I only noticed because a text message came through with a different time and I then phoned to find out what was going on. Not great when I have negotiate time off work to attend the potentially 2 hour + appointment. There has been very poor integration and communication between the hospital and my GP, the NHS definitely needs to work on this as there is very little continuity of care. I just feel disappointed and more often than not, come away feeling angry by the service which is a shame since I normally champion the NHS and what they do.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Bristol Royal Infirmary

Thank you for your feedback. We are very sorry to hear that our service has not met your expectations. We would very much like to look into this for you, and also to resolve any outstanding issues that you may have in respect of your hospital care. We would therefore be grateful if you could contact our Patient Support and Complaints Team on 0117 342 1050 or email pals@uhbristol.nhs.uk . Thank you again for taking the time to post a comment on NHS Choices and we hope to hear from you soon.

  • {{helpful}} of {{total()}} people think this response is helpful