"4 day stay at huntsman 5"

About: Northern General Hospital

I recently stayed on Huntsman 5 I arrived on the ward on Saturday and was there till Tuesday teatime the doctors was good but the doctor that discharged me was great she read threw everything on my file that the doctors had wrote and read me my tests results couldn't ask for anything more she even mmeasured me up for a crutch when I had been waiting all day for it. Anything that could have been improved is some off the staff nurses attitude towards patients and also the swearing from some off then also waiting for tablets took 3 hours but the support workers was brilliant could not do enough for you they was rushed off there feet the nurses should take a lessons from them the ward assistant was lovely and was very jolly.

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Responses

Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Rocky

Thank you for taking the time to give us your kind comments regarding your recent experience of our services. Staff always welcome positive feedback and I will ensure that your comments are passed on to relevant staff.

I am sorry to note however that some aspects of our service were not as we would expect. for our patients. If you would like us to investigate your concerns further, please contact our Patient Services Team on either 0114 2712400 or pst@sth.nhs.uk and they will take additional details from you.

Thank you once again.

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Response from Debbie Fletcher, Patient Partnership, Sheffield Teaching Hospitals NHS Foundation Trust

Dear Rocky

Following my response to you on 28 September 2014, I would like you to be reassured that your reports of staff swearing on Ward Huntsman 5 are now being investigated internally. We take matters relating to staff conduct extremely seriously and on behalf of the Trust I would like to apologise to you for any upset this has caused you.

Thank you once again for taking the time to provide us with your feedback and I hope you can be reassured that this matter is being taken seriously.

Kind regards

Debbie Fletcher

Patient Partnership Department

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