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phlebotamist at pathology lab

Story from nhs.uk

"phlebotamist at pathology lab"

About: Conquest Hospital

I had a blood test at my doctors and was phoned a few days later. My husband took the call and was told they needed to speak to me. I phoned back and was told they didn't want to worry my husband but I needed the test repeated as my potassium level was high. Naturally I was very worried. I have very difficult veins and it is always a problem extracting blood which adds to my nervousness. I could not have had better treatment. A phlebotomist was so kind and reassuring I left feeling calm and reassured. Thank you

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Responses

Response from Conquest Hospital 9 years ago
Conquest Hospital

Submitted on 05/09/2014 at 18:37
Published on nhs.uk on 06/09/2014 at 04:00

Thank you for taking the time to let us know about your positive patient experience with the Phlebotomy staff at the Conquest hospital. We're very pleased to hear that you felt calm and re-assured by the phlebotomist, particularly as you had been worried about your blood test. As a Trust we are committed to giving the highest quality of care to our patients, and this is clearly what you describe. We will be pleased to ensure that your posting is shared with the staff concerned. With kindest regards.

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